BrainBuild
Your PMS knows about tomorrow's check-in. This makes sure your cleaner, your guest and your owner do too, without a new app for your cleaners.
"I don't want to have to think about reaching out to the cleaner." Yet every booking means texting them, then checking they saw it.
"The cleaner accepted it, but then it got cancelled. So I had to go in and message her."
"Some of these cleaners aren't tech-savvy… we don't have time for anything extra." Another app means another thing ignored.
"You book a villa… and then you don't really hear from us. And it's terrible." A luxury villa company, before the build.
This model is a 30-unit manager running about 1,290 turnovers a year. The hard costs alone run past $20k. One owner who walks over a dirty arrival takes far more.
Texting, confirming and re-confirming every turnover
Refunds, comp nights and emergency re-cleans
Monthly reports assembled from three systems
A year of management fees from a single home
An operations hub connected to your PMS. Cleaners stay in Slack, SMS or WhatsApp, the tools they already use.
Properties, owners and reservations sync from Guesty or your PMS, with 12 months of history backfilled.
Every checkout creates the clean and sends it to the right cleaner. AI reads their "yes" and marks it accepted.
Every hour, it checks your plan against the PMS. Cancellations, date changes and unaccepted cleans get flagged before they hurt.
Flight details, housekeeper alerted, welcome gift ready. Every arrival gets the same checks.
Every issue has an owner, photos and an SLA timer, so nothing waits until the next guest complains.
Each person sees today's work. You see the whole portfolio on one board.
Owner Report Autopilot (a monthly owner page with an AI-written summary you approve, plus maintenance photos and costs), WhatsApp dispatch, guest journey emails and a digital owner onboarding form.
Your team needs about four hours in total. Book it before high season and it's tested and running when the calendar fills.
We trace a reservation from booking to checkout and set baseline numbers.
Ops hub structure, PMS connection, properties, owners and a 12-month reservation backfill.
Turnover engine, cleaner dispatch and the hourly watchdog.
Arrival checklist, maintenance log, My Tasks and the manager board.
Plus-edition modules, then real bookings run through the whole system.
Launch call, a Loom for every role and a week of close support.
11 homes on Guesty. Bookings flow into a Notion ops hub and create every turnover. Cleaners get the job in their property's Slack channel and reply to accept. Day-before reminders, a nag when nobody accepts and automatic cancellation handling run without anyone touching them. It was live on real bookings within two weeks of kickoff.
A decade of iPro bookings synced into one hub for villas, owners, bookings and clients, with private commission fields, a 40-question owner onboarding form per villa and branded guest emails from booking to arrival. Emma picked it over her booking software's own CRM.
"Wow, I'm really impressed… and to do it so quickly."
Emma Thomson, Maven CollectionOn the Care plan, if the system causes a missed clean, we fix it within 24 hours, credit that month's Care fee and reimburse the documented guest refund, up to the limit set in your proposal.
Plus: live in 14 days, or you get a credit for every business day we're late.
Excludes PMS outages and a cleaner who got the message and didn't show. Full terms in your proposal.
We set your price on the call, based on your unit count, PMS and the modules you need. It's in writing before any work starts: no hourly billing, no surprise invoices, and payment is split across the build.
Founding spots: the first three managers get founding terms. Ask about them on the call.
Get your price on a callGuesty and iPro systems are running in production today. Hostaway and other PMSs with an open API work the same way. We confirm your exact setup on the call before you commit.
No. They get jobs in Slack, SMS or WhatsApp and reply in plain words. The AI understands "yes", "ok" and "on it".
Keep it if your cleaners live in it. Most managers we talk to run Breezeway for checklists, then still relay bookings by text and build owner reports by hand. This puts the booking, the clean, the issue, the owner and the money in one place. If your ops manager already has all of it under control in Breezeway, you honestly don't need us.
For ten homes, that's enough. But native tasks don't check themselves, and none of them tell you at 9pm that tomorrow's 11am turnover has no accepted cleaner. The watchdog does.
Your PMS stays the system of record for bookings and money. The hub is an operations layer on top, synced rather than migrated, so your PMS data is never touched.
Everything sits in your own Make, Notion and Slack accounts, and the bot is your app. Every automation is named and has a Loom. It keeps running whether or not we're involved.
That's why installs happen in the shoulder season. Book the slot now, kick off when it's quiet, and be live before the spring booking wave.
You get a week of hypercare and a before-and-after report. The optional Care plan keeps everything monitored and covers the No Missed Clean guarantee.
On the call, we'll trace one booking from reservation to checkout, put a number on what manual dispatch costs you, and decide whether the Autopilot fits your portfolio.